Healthcare Access Solution
A solution that simplifies how patients find and access the care they need.
Project type: Mobile app design
Role: UX/UI Designer
Industry: Healthcare Technology
Overview
MedConnect integrates doctor chats, treatment plans, scheduling, and tracking into one easy solution.
Designed for busy professionals, parents, and individuals with social anxiety, it simplifies healthcare by offering flexible, on-demand care that fits into users’ lives.

MedConnect makes healthcare simple by giving users the flexibility to connect through quick chats, video consultations, or in-person visits with ease, affordability, and convenience.
Tools Used
Figma
Figjam
Status
Complete
Understanding the Problem
The Problem
A lot of people struggle to access healthcare easily.
These struggles are due to several key barriers:
Difficulty scheduling timely appointments, which often leads to delays in treatment.
Long wait times for medical advice, causing frustration and added stress.
Poor communication with providers, leaving patients feeling dissatisfied with their care.  
Business Goals
MedConnect empowers individuals to take control of their healthcare experience through a seamless, user-friendly platform.
By offering flexible, on-demand services, improving user engagement, and ensuring 24/7 availability, MedConnect makes healthcare more accessible and stress-free for everyone.
Research & Insights
Research
Secondary research shows some unique challenges.
This research gave me valuable insights into user struggles and helped shape design decisions to meet the needs of these groups.
64%
of working adults in the U.S. struggle to find time for medical appointments because of their busy schedules.
40%
of people delay or avoid scheduling medical appointments because of anxiety about potential procedures or tests.
Competitive Analysis
There are existing, successful applications that already offer the ability to get medical attention virtually.
Here is what they offered and what needed improvement:
Doctor on Demand
Doctor on Demand was the most successful offering availability 365/24/7, but showed very basic UI and users complained of lack of communication in between sessions.
Zocdoc
Zocdoc offered real-time appointment availability with a wide range of search filters, but users complained of the app showing doctors in their networks but billed as out of network.
K Health
K Health offers subscriptions for unlimited visits, but lacked the availability to book in-person appointments.
User Interviews
User interviews revealed key pain points and preferences, shaping the design to address real healthcare needs.
Talking to people with different lifestyles helped me uncover challenges with healthcare apps and discover ways to simplify access and enhance features.

Here are some of the questions I asked:
Q1
Do you regularly stay on top of your health and seek medical services from a doctor?
Q2
How are you currently seeking medical help?
Q3
What challenges are you currently facing that make it difficult to access the medical attention or checkups you need?
Q4
What features or tools would make it easier for you to manage your healthcare needs through an app?
Q6
In an ideal app, how would you prefer to receive assistance or schedule appointments?
Affinity Maps
Affinity mapping helped uncover key themes and valuable insights from user feedback.
By organizing user feedback into themes, I was able to identify patterns and insights that highlighted user needs, challenges, and opportunities for improvement in the design.
Click or tap on images in each card to have a closer look.
Wants
Focused on struggles, wants, and insights.
User Insights
Talking to users and organizing their feedback helped uncover the biggest challenges they face with mobile healthcare.
These conversations gave me a clear picture of user needs and frustrations, helping me focus on creating impactful solutions.
Busy users needed convenient access to healthcare from any location.
Those with anxiety preferred receiving care from the comfort of their home.
People with mobility needs were frustrated by limited access options.
Appointment wait times often ranged from a month to several months.
Users seeking quick advice needed faster ways to get medical help.
Defining the User
Persona
Creating a persona helps us understand the needs, behaviors, and pain points of MedConnect’s target users.
Angela, a busy marketing manager and mother of two, represents MedConnect’s target users who struggle to balance work, family, and healthcare, while preferring remote solutions to in-person visits.
Marketing Manager
Angela
"With two kids and a full-time job, I barely have time for myself, let alone to sit in a waiting room. I need a way to quickly get medical advice and book appointments from home, without all the hassle.”
Age:
26-34
Technical Proficiency:
Moderate
Motivation:
Angela, a work-from-home marketing manager and mother of two, struggles to schedule medical appointments for her family and prefers remote care due to time constraints and mild anxiety about in-person visits.
Needs:
  • Quickly access medical advice and care without the hassle of visiting a doctor’s office
  • Receive personalized treatment plans that fit into her busy lifestyle.
Scenario:
When a rash develops, Angela, overwhelmed by work and childcare, delays seeing a doctor. Days later, it worsens, leaving her frustrated she couldn’t easily consult a professional without disrupting her schedule.
Frustrations:
  • Angela faced difficulty in scheduling a doctor’s visit due to work and family commitments.
  • Angela's rash worsened over time due to delayed medical attention.
Solution & Design Process
The Solution
Centralizing appointments, advice, and treatment management simplifies healthcare and enhances accessibility.
MedConnect streamlines healthcare processes with features like video consultations and appointment scheduling, reducing wait times and improving user satisfaction through a user-centered approach.
Centralized Access
Combines appointments, advice, and treatment management in one platform for seamless healthcare access.
Efficient Communication
Offers video consultations and scheduling to reduce delays and improve efficiency.
User-Focused Design
Simplifies processes to minimize frustration and boost satisfaction.
Wireframing
‍
The wireframes focused on creating a smooth user journey and providing quick, easy access to care.
I focused on features like easy doctor access, simple navigation, tailored visit options, and a better chat experience to keep everything clear and user-friendly.
Immediate Access to Doctors
Available doctors are prominently displayed on the home page, allowing users to quickly find and connect with care providers when they need it most.
Simple and Clear Navigation
The navigation bar makes it easy to explore key sections like “Home,” “Get Care,” and “Messages,” ensuring users can find what they need without frustration.
Tailored Visit Options
The “Visit Type” page helps users select the consultation that best suits their needs, making the process more personalized and efficient.
Enhanced Chat Experience
Users can track conversations, access care plans, and find helpful resources like articles and pharmacy links—all directly within the chat for a seamless experience.
Low-Fidelity Prototype
The low-fidelity prototype brought the wireframes to life and set the stage for user testing.
It included key features like doctor availability and chat, allowing testers to provide feedback that shaped a clearer, more user-friendly design.

Here are the 3 most critical insights:
Users found the list of available doctors on the home page confusing, as it didn’t always match their specific needs.
The page asking for visit type and reason caused confusion, with users preferring searches by symptoms, doctor type, or location.
Pharmacy orders were sent without verifying information, leading to user uncertainty about accuracy.
Mockups
Feedback from the user study guided the creation of high-fidelity mockups that addressed key pain points.
The insights helped refine the design, focusing on improving clarity, enhancing navigation, and ensuring features aligned with user needs.

Here are the mockups:

Home Screen

The home screen introduces the user to the app, setting the tone with branding and easy navigation.
  • Hero Image and Tagline: The introduction with the hero image and tagline effectively sets the app’s tone and purpose, immediately conveying the core message and providing a call-to-action.
  • Latest Articles Section: Placing this below the hero image integrates additional value by offering relevant content, which enriches the user experience and encourages engagement.
  • Navigation Bar: At the bottom of the page is a simple and intuitive navigation bar, featuring a central button to “Find a doctor” for easy access to booking services. The navigation bar is available on most pages, providing users with quick access to key sections of the app.
  • Profile Icon: Positioned at the top right corner, the profile icon displays the currently logged-in user’s information. Tapping it directs users to their profile settings for easy account management.

Doctor Profile

The doctor profile provides users with detailed info about healthcare providers and the different appointment options available.
  • Availability Status: Clearly shows whether the doctor is available for chat or video calls, helping users quickly determine when they can get the support they need.
  • Add to Favorites: Allows users to save preferred doctors with a simple heart icon, making it easier to revisit and book appointments with trusted providers.
  • Appointment Options: Provides flexible choices for booking appointments—chat, video call, in-person, or email—ensuring users can select the most convenient option for their needs.

Search Screen

The search screen provides users with a streamlined way to find the right healthcare providers based on their needs.
  • Search by Symptoms: Users can input symptoms to find relevant healthcare providers.
  • Filter by Doctor Type: Option to search specifically for the type of doctor needed.
  • Location Filtering: Users can refine their search results based on their location.
  • Doctor Profiles in Search Results: Each profile shows the doctor’s name in bold and their specialty in blue, making it easy for users to find the right doctor and feel confident that they’re getting accurate results from their search.

Chat

The chat function lets users communicate with doctors in real-time and easily switch to a video call if needed.
  • Transition to Video Call: Users can easily switch from text chat to a video call if both parties agree and the situation requires it, offering flexibility in communication.
  • Integrated Text Chat: Even during video calls, users can use text chat to keep a record of the conversation and ensure that key details are captured.
  • Information Sharing: Text chat allows for the sharing of important links and facilitates actions like creating a pharmacy order, making it easier to manage healthcare tasks efficiently.

Order Verification

This screen lets users review and confirm all details before finalizing their pharmacy orders.
  • Medication Confirmation: Users can verify that the correct medication is being ordered, reducing the risk of errors and ensuring accuracy.
  • Pricing Details: Displays the total cost, including any applicable discounts or insurance adjustments, so users know exactly what they’re paying.
  • Pickup Location & Window: Confirms the pharmacy location and the time frame available for pickup, helping users plan accordingly and avoid any confusion.
  • Payment Information: Allows users to review and confirm their payment details, providing a final check to ensure everything is correct before placing the order.

Order Confirmation

The order confirmation screen tracks and displays the status of pharmacy orders, giving users peace of mind.
  • Order Status Progress Bar: Shows the current status of the order with a progress bar, keeping users informed about the order’s progress and estimated completion time.
  • Order Number: Clearly displays the order number for easy reference and tracking, making it simple for users to manage and follow up on their orders.
  • Support Options: Provides links to contact support for any issues related to the order, offering peace of mind and quick resolution if needed.
Retrospective
This project reinforced the importance of clear communication, inclusive design, and creating features that simplify the user experience.
The focus was on ensuring accuracy, offering flexible options like third-party integrations, and making tasks accessible to everyone. It also highlighted that great design is an ongoing process driven by user feedback and continuous improvement.

Throughout the project, several key takeaways shaped the design and reinforced the importance of clarity, accessibility, and continuous improvement.
Importance of verification
Checking details prevents confusion and ensures users move forward with accurate information.
Making it easy for everyone
Providing multiple ways to complete tasks makes the app more flexible and accessible.
Making things easier with third-party help
Integrations like Google sign-in and Apple Pay simplify registration and payments.
Design is a never-ending journey
Great design evolves through user feedback and continuous improvement.